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Contact Support

Grid.ai is committed to providing service customers can rely on. Support will respond, partner, and communicate with you to reach successful outcomes.

Contact Support​

To contact Support, please use one or more of the following methods:

  • Join Grid Slack Community

    The community of Grid.ai users and our team can help with your questions.

  • E-Mail Grid Support

    Our Support team can help with your questions. Sending an email will automatically open a Support Ticket that can be viewed by the team in our Support Portal.

  • Track via Support Portal

    Commercial customers are entitled to an agreed upon SLA via the portal. Please create a Support Portal login ID to holistically track against the SLA and manage requests.

Information to Provide in your Support Request​

Please include the following information in the Support requests.

  • Subject: Short description of the request or issue you're experiencing
  • Product: Grid | PyTorch Lightning
  • Type: Question | Bug Report | Docs | Feature Request | Account Management | Root Cause Analysis
  • Description: Problem, Impact, Desired Outcome, Suggested Solution
  • User Name: Your Grid.ai ID
  • The name of Datastore, Run, Experiment or Session
  • The name of Cluster: Grid Cloud or BYOC Cluster Name